Legal
Terms of service
Last updated 7 September 2026
These terms cover your use of DeckHand, operated by Caltan Ventures LLC. Using the service means you agree to them.
What the service does
DeckHand receives messages sent to your business, drafts replies to them using artificial intelligence and the business information you provide, and sends the replies you approve. You decide what is sent.
Your account
- You must give accurate details and keep your password to yourself.
- You are responsible for what happens under your account.
- You must be old enough to enter a contract, and be using this for a business.
What you are responsible for
The prices, policies and service details you enter are yours. Replies are written from them, so a wrong price in your facts becomes a wrong price in a quote.
You are responsible for every message sent from your account, including ones approved automatically if you turn that on. Read a draft before approving it.
You must have the right to message the people you message. See the messaging terms — consent is a legal requirement, not a formality.
What AI means here, and its limits
Drafts are generated by an AI model. It is given your business facts and the customer's message, and it is instructed not to invent prices it has not been told and to hand anything resembling a legal threat, an injury or an emergency to a person untouched.
It can still be wrong. A draft is a suggestion, not advice, and not a quote until you approve and send it. We do not warrant that any draft is accurate, complete, or suitable — that judgement is why approval exists.
Fees
- The subscription price and any free period are shown before you subscribe.
- Fees are billed in advance through Stripe and renew automatically until cancelled.
- You can cancel at any time from Settings. Cancelling stops the next renewal; it does not refund the current period.
- We may change prices with notice. A change never affects the period you have already paid for.
Acceptable use
The acceptable use policy is part of these terms.
Your data
Your business information and your customers' messages remain yours. We use them to provide the service, as described in the privacy policy. We do not use your customers' messages to build a product for anyone else.
Deleting a company account deletes its company data, except records that must be retained for legal, security, tax or accounting reasons. Deleting one person's login removes that login but does not erase service, conversation, invoice or audit records owned by the company. Deleted data cannot be restored afterwards.
Availability
We aim to keep the service running and do not promise it will never be interrupted. It depends on providers we do not control — carriers, email providers, hosting and the AI model. There is no service level agreement on the current plan.
Suspension
We may pause an account for non-payment, for a breach of these terms, or where continuing would put us or a carrier at risk. Where we can, we will tell you why first. A paused account keeps its data.
Liability
To the extent the law allows, Caltan Ventures LLC is not liable for indirect or consequential loss, including lost business or lost profit. Our total liability in any twelve-month period is limited to the fees you paid us in that period.
Nothing here limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.
Ending it
You can stop at any time. We may end the agreement with notice, or immediately for a serious breach. On termination your right to use the service ends; the sections on liability, fees owed and data survive.
Governing law
These terms are governed by the laws of the State of Texas.